Refund policy

WARRANTY, RETURN- AND REFUND POLICY

Warranty

Sadiekids offers a 3 month warranty on our play mats. Imperfections deemed the responsibility of the manufacturer are covered and must be reported to us by email info@sadiekids.co.za immediately. Wear and tear marks are not covered under warranty. 

Returns

We want you to be happy with your purchase and so we offer a money back guarantee on our products. 

Our return policy complies with the Consumer Protection Act of South Africa.

To be eligible for a return, your item must:

• be returned within 7 working days in the original packaging
• be undamaged and in the same condition that you've received it
• be brought to our attention within 7 working days by sending us your invoice number, as well as an explanation why you would like to return the product.

We will not provide refunds for;

• Any item not in original condition and packaging, damaged or defective for reasons not due to our error 
• Any item that is returned more than 7 working days after delivery
• Any item not brought to our attention before 7 working days after delivery.
• Sale items

You will be responsible for paying for your own shipping costs for returning your item. Please make it a priority to track your item. We will not be responsible for your missing return.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you have been approved, then your refund (less the shipping costs) will be processed. No refunds for items purchased more than 6 months ago. We will email you to confirm your bank details for the refund.